Issue Agent

Where issues lie

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Top tech clusters by impact (volume × severity) this period. Colour = severity · tooltip = change vs prev.

Critical High Medium Low Minor

Emerging issues

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Fastest-rising sub-clusters vs last window.

    By source

    One taxonomy, all sources.

    Top non-tech & excluded

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    Product feedback, billing disputes, account recovery — tracked separately. Blank/spam/dup/support noise lives at the bottom.

    Cluster trend

    Top tech clusters across rolling windows — spot spikes early.

    ▸ All tech issues this period
    ▸ All product issues this period
    ▸ Excluded / noise blank · spam · duplicates · support
    checking auth… — Operator actions run as background jobs — progress streams below.

    Fetch & Classify

    Pull new tickets from the source, then AI-classify them.

    Fetches everything created since the last fetch watermark, then classifies uncached tickets.
    Coverage gaps:loading…

    AI Reclassify (time range)

    Re-run AI over a date range (force — redoes cached labels).

    Quick action: re-check everything in the window you're viewing.
    Job running…
    0%

    Pending AI checks —

    rule-only tickets that affect the tech picture — never AI-checked

    Review manually and run AI only where it matters. Nothing is auto-spent.

    0 selected
    DateSourceSubjectRule codeSevActions
    checking auth… AI clusters a sub-category into distinct real issues & enriches users, then pauses for your review.

    Sessions

    Start one from a sub-category in any chart drill-down.

      Select a session, or drill into a sub-category and click ✦ Investigate.